At Magiclightsbyhitakshi, we aim to provide you with high-quality products and a seamless shopping experience. However, if you encounter any issues with your order, our Returns & Refund policy is designed to assist you.

Returns:

• Eligibility: Returns are only accepted in cases of damaged or defective products. To be eligible for a return, you must provide an unpacking video clearly showing the damage or defect.
• Return Timeframe: All return requests must be initiated within 14 days of receiving your order.
• Return Process:
  1. Contact us at Manghanih0@gmail.com within 14 days of receiving your order.
  2. Share the unpacking video that shows the product in its original packaging and highlights any damage or defects.
  3. Once your return is approved, we will provide instructions on how to return the item. Return process will be completed within 7-14 working days

Refunds:

• Refunds will be processed to the original payment method (credit card, debit card, or UPI) within 4 working days of receiving the returned item and credited to your account within 5 working days thereafter.

• Refund Timeframe: Please allow up to 14 days after we have received and inspected the returned item for the refund to be settled.

Important Notes:

• Unpacking Video: To qualify for a return and refund, an unpacking video is mandatory. This helps us verify the condition of the product upon arrival.
• Damaged Items: If your item is found to be damaged during the return process, we will cover the return shipping costs.